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about us

Our Newsletter


about us

We are a company that specializes in contemporary furniture retail. Our 20,000 sqf showroom offers a wide range of furnitures that allow you make your home unique, elegance and stylish. The furniture models we carry are new and different from other product from market, we are still keep undating our product with new trend. Therefore, you definitly can find what you like on our store.

Our direct relationship with the factory also make our products more flexible. For the sofa set and leather bed, we can fully customize. Like the model but don't like the color? Don't worry, no matter the color,material,size and shape, we can customize it accoding to your persoanl taste.

Beside that,we are providing superior quality and services with reasonable prices. Buona furniture team is determined to bring you new and improved product lines, at even better value. We also have professional sales to help you to create your ideal home.

 

Why Buy From Us?

-A Unique Furniture Choice

Buona Furniture is a furniture store in Toronto that specializes in contemporary styles for every room in your condo, at prices you can afford. One word that comes up over and over again when customers talk about the Buona Difference is "unique". When you step into one of our over-sized showrooms you will discover many designs and models that you didn’t know existed!

-Furniture to Suit Your Tastes

And if for some reason you can’t find exactly what you want, ask about customizing. Buona Furniture enjoys a direct relationship with the furniture manufacturer, so flexibility and versatility are key parts of the process. We can customize according to size, shape, material or colour. You will also notice frequent product updates to stay on top of all the latest furniture trends.

Basically, you won’t only be able to get your hands on the styles and models that have the whole GTA talking, but you can usually have them exactly as you want them.

-Let Us Be Your Guide

Of course, it isn’t necessary to take this journey all on your own. Along with unique, high quality furniture pieces you’ll find exceptional customer service, so you’re never left to figure anything out by yourself, if you don’t want to.

If you’re looking for a completely unique furniture-buying experience and are sick of what all the other furniture stores in Toronto have to offer, Buona is the store for you. Don’t just buy new furniture, transform your condo. You’ll be glad you did.

 

Warranty

Most products come with a standard 1 year warranty against manufacturers defect.(Except the floor model). For Mattresses, we have 20 years warranty.

We only select the finest manufacturers with top reputations for quality assurance. You expressly understand and agree that your use of the site is at your sole risk as all sales are final. In case of any damages reported at the time of delivery , upon our courtesy, our technicians who are industry leading specialists can repair or replace your furniture quickly and easily all in the comfort of your home or a designated workshop if necessary.

In addition we offer a 5 year Premium Protection plan through zucora furniture service at an additional cost. Please contact customer service for additional information.

 

Delivery Info.

We have delivery service and set up service available for customer's convenience.

Delivery policy: We can only estimate the approximate time and date of the delivery and will do our best to meet them. Circumstances such as traffic jam or bad road condition might cause delay.

All of our product can be delivered to all the major cities across Canada,(Toronto, Mississauga, Brampton, Oakville, Hamilton, London, Waterloo, Kitchener, Calgary, Winnipeg, Montreal, Ottawa, Windsor, Burlington, Guelph, Vancouver, Victoria, Regina, Saskatoon, Halifax etc.) 

Please contact us for detailed information: 1-647-894-8510

 

Payment Method

We accept payments from Pay Pal, personal checques and the following major bank cards: Debit, Visa, Master Card. We require authorization from the credit card company for 100% of the amount of the purchase order. When the merchandise is ready to ship, Buona Furniture Store will notify you, and the balance is charged prior to shipping. Payment is required 100% upfront.

Beside of this, we also offer

0% interest financing, No payment up to 12 months. Please Call us for details.

 

Picture VS Reality

Color, texture, and graining variations can occur in natural products like leather, wood and fabric. These are not normally considered imperfections. For leather products all colors are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. Customer agrees that they may not dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.

 

Shipping Time

All orders are shipped via ground carriers. All in stock Items usually ship within 3-5 days.If the products are currently not in stock, our sales representative will contact you within 24 hours to give you a estimate time. Deliveries can take an additional 1-3 weeks after the shipping date, depending on the destination.THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. Our carriers will contact you in advance to set up a delivery time frame with you.

 

Lowest Price Guarantee

We are confident you will find we have the lowest prices.  If it turns out that a bonafide business competitor, with a rating of C or higher (as rated by Better Business Bureau), offers a lower price on the product which interests you, we will If you find a lower, publicly advertised, delivered price on an identical eligible product from a qualified competitor, we will do our best to beat it. Just call and inform us of the product you are interested in so we can verify the price. If we are able to verify the price, we will send a new lower price to your in person or via email or right over the phone. Please note: offer to beat competitor pricing applies to new, unopened merchandise only. We reserve the right to opt out of price matching under certain conditions, such as:

  •  Offers on used, opened or damaged products

  • Offers that are no longer current or are no longer available

  • Offers in classified ads or auctions (open or closed), regardless of whether the merchandise is new or used

  • Discontinued items, special orders, custom orders, closeouts, out of stock, demos, or items out of the box

  • Offers mentioned to you only verbally, whether in person or on the phone.

  • Offers outside of our standard delivery area.

  • Items that have been already purchased through us and price of that product has been lowered afterward.

* Delivered price = product price + delivery charges + taxes

 

Return & Exchange Policy

All returns and exchanges are at the discretion of Buona Furniture store as all sales are final. Authorized only by the Operation Manager of Buona Furniture Store.

Before the delivery, customer can cancell the order whitin 24 hours. After delivery, returns or exchanges of regular merchandise can be made within 48 hours of receiving the product. All returned products must be free of damage and in original condition (not used and not installed, with all original packaging material included). Prior to returning the products, customers must email or call us for Return Authorization number. Any merchandise received without a Return Authorization number will not be accepted. The shipping must take place at the customer’s expense. In case of any returns or exchanges customer is responsible for shipping charges both ways. If the customer is receiving a white glove delivery, and decides to return an item or exchange the item, they must immediately notify Buona Furniture store at the time of delivery. If the merchandise accepted, customer will not be able to return the merchandise as the delivery team will dispose of all packaging material as soon as the setup is complete. All exchanges are subject to transportation fees. All returns are subject to a 30% restocking fee as well as two way shipping charged.

Due to the nature and limited stock of our unique furniture collection, Buona Furniture Store reserves the right not to issue refunds or exchanges on any of the following:

  • Custom made items

  • Special purchases, including: clearance items, inventory sales items, custom quotes, special discounts, etc.

  • Floor models

  • Any item that has been assembled, installed, modified or used in any way. 

  • Any item that is not in resalable condition.

  • Any item not accompanied by a Return Merchandise Authorization Number issued by Buona Furniture Store.

  • Any item that is not in the original box with sufficient packaging materials.

  • Step 1: Acquire authorization number and instructions. Any return without a Return Authorization number will not be accepted.

  • Step 2: Shipping product back. All returned products must be undamaged and in original condition (not used and not installed, with all original packaging material included). Once an item has been assembled it is no longer returnable.